Frequently Asked Questions (FAQ)
A: Our core philosophy is “Science & Balance.” We believe the skin is not a battlefield but a garden that requires a delicate ecological balance. Our products are designed to gently rebuild and maintain the skin’s natural barrier, fundamentally improving skin health.
A: BRANORINO is specifically formulated for sensitive and fragile skin. Our formulas are gentle, free of fragrances, alcohol, colorants, and other irritants, and are safe for post-procedure use.
A: It’s a “cleanse & nourish” product. It combines the gentle supramolecular amino acid technology with a high concentration of 72% postbiotics to cleanse effectively while repairing and strengthening the skin barrier from the root.
A: This is more than just a cleanser. We formulated it to the standards of a serum, with a powerful 72% concentration of postbiotics, allowing you to enjoy a serum-level repair and nourishment while you cleanse.
A: Postbiotics are the active components produced by probiotic fermentation. Our cleanser is rich in postbiotics, which fundamentally balance the skin microbiome and boost the skin’s own defense and repair capabilities.
A: Our Essence Cleanser has a mildly acidic pH of 5.5, which is similar to the skin’s natural pH. This ensures that the cleanser does not disrupt the skin’s protective acid mantle, keeping the skin barrier intact and healthy.
A: We recommend using lukewarm water (32-34°C). Lather the cleanser into a rich foam and gently massage it onto your face with the foam, not your fingertips. The entire process should take less than 60 seconds to ensure a gentle cleanse.
A: This cleanser is the perfect first step in any routine. Its gentle formula ensures that subsequent serums and moisturizers can be better absorbed, laying a solid foundation for your skincare to work effectively.
A: BRANORINO is a brand with roots in the United Kingdom, co-founded by scientists from the UK and Seoul, South Korea. To achieve the highest quality and efficiency, we collaborate with top-tier manufacturers globally. Our products are manufactured in China, adhering strictly to our consistent, high-standard quality control processes.
A: We process and ship orders within 6 hours, and delivery typically takes 5-10 business days.
A: We offer a 30-day return policy for unopened products. For more details, please visit our [Shipping& Return Policy] page at the bottom of our website.